Something not working? Tell us.
A real person reads every message. We usually reply within a couple of days.
Try this first. It’s usually one of these.
I can’t install the beta
On iPhone, the beta runs through TestFlight. Install TestFlight from the App Store, then open the invite again on the same phone.
If the invite says the beta is full or expired, email us.
My friend scanned my code but we’re not connected
Both phones need a connection at the moment of the scan. Check you’re both on the latest build, then try the other person’s code instead.
Still stuck? Send us both names and roughly when you tried.
I’m not getting notifications
iPhone: Settings → Notifications → Beckon. Check Do Not Disturb or Focus isn’t filtering them too.
Then check Beckon’s own notification settings in the app.
Nobody can see my beckon
A beckon only goes to the group you picked when you made it. Open the beckon and check the group.
Check the time too. A Later beckon whose window has passed won’t show.
How do I remove or block someone?
Open their profile from your friends list or the feed, then tap Block or Remove friend. Neither one tells them. Undo a block from Settings → Blocked.
A blocked person can’t see your beckons or reconnect.
How do I delete my account?
In the app, under Settings. It removes your profile, your friends and your beckons.
If you’d prefer we did it for you, email [email protected] from the address on your account. See Data & deletion for the detail.
Is there an Android version?
Not yet. Android is coming soon; iPhone is first.
Safety
Strangers can’t reach you. There’s no search, no directory and no public profile, and nobody joins your friends list without a code or link you handed over.
If someone on your list is making you uncomfortable, block or remove them from their profile. Neither tells them.
If you need to report abuse, or you are worried about someone’s safety, email [email protected] and mark it urgent in the subject line. If someone is in immediate danger, please contact your local emergency services first — we are not an emergency service and cannot respond at that speed.
Reporting a bug? On iPhone, TestFlight’s feedback button sends us a screenshot, your device details and the build automatically.
Still stuck?
Email us your phone model, your OS version, and what you were doing when it broke.